Our Privacy Policy

Effective Date: October 12th, 2020

Afrihealth Limited (“Afrihealth”, “we”, “our”, or “us”) greatly recognize and value the privacy of people (“you” or “User”), who visit our websites, use or access our apps, whether on mobile devices, PCs, our websites or other approved platforms (“Afrihealth App(s)”), and/or otherwise use or access any of our provided services, including but not limited to customer supporting, marketing and advertising, and community services (collectively the “Afrihealth Services”).

The minimum age to create a Afrihealth user account is 18 (“Account”). We will not knowingly collect personal data from children under this age. Insofar as certain countries or platforms apply a higher age of consent for the collection of personal data, Afrihealth requires parental consent before an Account is created and personal data associated with it is collected. Afrihealth encourages parents to instruct their children to never give out personal information when online.

This Privacy Policy describes why and how we collect and use your personal data and the choices you have about your personal data which you provide or we collect in connection with the Afrihealth Services. By accessing our websites or otherwise using the Afrihealth Services, you acknowledge that you have read, understood and accepted the following terms. In the case you do not agree to any of the terms, you may immediately stop using our services.

In the event of a merger, acquisition, reorganization, bankruptcy or other similar event, we will make an announcement in advance, disclose the details of the event and information about the successor, and with the express consent of you or your guardian again, your personal data may transfer to the successor of Afrihealth. Afrihealth may periodically modify, adjust or revise the terms of this Privacy Policy. The updated terms will be announced to you and obtain your consent again. You agree to check the updated terms regularly. If major clause changes are involved, we will make an announcement in advance.

  1. What Data We Collect and Process

    Personal data means data that may be used to identify an individual, such as full name, email address, contact address, postal code, position data, title, occupation, personal interests, and other data that you choose to submit.

    1. Data We Collect and Process

      1. Contact data (such as email address or telephone number, if necessary)
      2. Account registration or registration for on-line app participation (such as username, password, Afrihealth ID)
      3. Information in Afrihealth community forums, chats, or when you provide feedback or other user generated content (such as information that you post, comment or follow in any of our content or services; information sent through chat; information you provide when you request information or support from us or purchase content or services from us, including information necessary to process your orders with the relevant payment merchant; in case of physical goods, shipping providers; or, information you provide to us when participating in competitions, contests and tournaments or responding to surveys, e.g. your contact details).
      4. Transaction and Payment Data (such as purchase subscriptions for content and services, If you pay by credit card, you need to provide typical credit card information (name, address, credit card number, expiration date and security code, if necessary)
      5. Other data you choose to give us (such as data about lost account identification, hacking prevention, consumer services, service maintenance, technical support and surveys, including but not limited to your age, gender, general hobbies and interests, app interests and habits, browser and device information, app-related preferences and/or data collected through automated electronic interactions and application usage data)
    2. Data we collect automatically

      1. Data about your account, app progressions and any use of Afrihealth App(s)
      2. Internet Protocol (“IP”) address
      3. Data about your device, such as your device ID, device name, device type, operating system, advertising ID, MAC address, IMEI, CPU, language and the type of browser
      4. Cookies and similar technologies (see more as below)
      5. General location data.
    3. Data we get from our contractors

      1. Data we receive if you link Third-party applications with the Afrihealth Services (such as access our services through Facebook, Twitter, App Center, Google Play or Apple Store)
      2. Data from payment methods that help the Afrihealth App(s) run on (such as to verify and confirm payment)
      3. Data for advertising and analytics purposes so that we can provide you better services
      4. Please note that we may merge and update our collected personal data with data from third-party contractors in order to update your data, perform market analysis, and/or otherwise improve the Afrihealth Services.

        When you use or interact with SDK that may be available on our services for users, such as third-party social media widgets, share buttons, and/or login mechanisms, these features may include SDK from Google, Facebook, Twitter or other platforms (if any) and please note it should be subject to their respective privacy policies. Unless we got your expressly agreement, we will not collect personally identifiable information(PII) or sensitive personal information(SPI), such as your name, address, telephone number, fax number, and e-mail address. You confirm that if you elect to submit any personal data, your submission is subject to this Privacy Policy and you consent to all the terms therein. Please note that any personal data submitted in business transaction would not be subject to this Privacy Policy, including but not limited:job opening, participate in activities, business signing.

  2. Why Do We Collect Your personal data

    To allocate a Afrihealth ID to user when accessing Afrihealth Services and for the purpose to provide great services to you, we collect and process the data to:

    1. Allow you to access or restrict your access to the Afrihealth Services;
    2. Analyze and manage Afrihealth Services for system administration, user service, security, fraud-detection, check the authenticity of an account owner, archival and/or backup purposes;
    3. Correct bugs or errors, improve our services and respond to customer desires and preferences, including language and location customization, personalized help and instructions, and other responses;
    4. Develop new services or products you request and improve the user experience;
    5. Verify and confirm payment;
    6. Provide you offers on or through the Afrihealth Services and deliver advertising that may be relevant to your interests, such as offer you to participate in our surveys or activities;
    7. Communicate with other users and take action against misbehaving users;
    8. Personalize your experience, keep you up to date on the latest product announcements, provide software verification, upgrades and administration, notify special events and offer other data pertaining to our services; and/or
    9. protect the integrity, safety, and security of our services or our users, comply with legal obligations, and enforce compliance with the Terms of Service or other restrictions placed on your use of the Afrihealth Services.
    10. Track your process across our websites and applications to verify that you are not a bot and to optimize our services.
    11. For the purposes set forth above, our affiliates may be commissioned to process your information, provided that such affiliates comply with terms and conditions hereunder. Affiliate in this Privacy Policy shall mean an entity that directly or indirectly controls, is controlled by or is under common control with Afrihealth Limited hereto.

      In all of the above cases and purposes, you acknowledge and confirm that we may analyze, profile, segment, merge and/or update all collected data (regardless of an aggregated or individualized manner for the purposes of improving service quality and providing a better experience to users).

  3. Advertisements and Your Choices

    For the purpose of providing personalized advertisements, you acknowledge and confirm that we may collect and process the data to:

    1. improve advertising and other marketing and promotional activities; and/or
    2. deliver, target and improve our advertising.

    We may also use your data to send you, or have our authorized contractors send you, direct marketing data or contact you for our market research. If you do not wish to receive marketing or advertising materials from us or any of our contractors, please do not provide your contact data via the Internet and you may directly require such contractors to remove your data from the contact list.

    Without your consent, we ensure that we will not use your data for user profile.

  4. Cookies or Similar Technologies

    In order to measure the effectiveness of our services, some pages on our websites may use cookies, which are small text files for added functionality or for tracking site usage. We may use cookies and/or authorize third party’s tracking-utility, from time to time, (a) to log your IP address in determining the path that users take on our sites and identifying repeat users of our sites, (b) to collect the websites or sources that linked or referred you to our services, and/or (c) to collect technical data about the devices and software you use to access our services, the operating system of your devices, and other similar technical data. Notwithstanding the foregoing, we do not link your IP address to your personal data. If you do not wish to accept cookies or want to be notified of when they are placed, you may set your web browser to do so, if your browser permits.

    We use the cookies, web beacons and similar technologies to personalize your experiences on our services and for various other purposes, including:

    1. remembering you: cookies, web beacons and similar technologies can help us identify you as a registered user or keep the preferences or data that you have previously provided;
    2. analyzing how you use our services: we can use cookies, web beacons and similar technologies to understand what visitors (including users) are doing on our services, or what pages or sections are most popular;
    3. serving advertising: cookies, web beacons and similar technologies help us provide you with advertising that we believe is relevant to you or of interest to you, on the basis of your provided data; and/or
    4. other related functions or purposes mentioned in Section 2.
    5. Our authorized contractors or we may use cookies and similar technologies to provide and personalize the services, prevent fraud and for other purpose mentioned above. Please note you can disable cookies in your browser settings, while some parts of the Afrihealth Services may then not function properly.

  5. Who May Access Your Personal Data

    In addition to Afrihealth and/or its affiliates, other parties may also access your personal data in the following situations. You acknowledge that you have foreseen and agreed to the occurrence of such disclosure when you provide your personal data.

    1. Other Users

      Other users may, for example in a group challenge, see your in-app activities in group challenge. Other users may also see your display data and read the messages you have posted on or through the Afrihealth Services. You confirm that the Afrihealth Services may also include message boards, communities, forums, and/or other chat areas, where users may exchange ideas or communicate with other users and you acknowledge that any data you posted to any communication area is publicly viewable. We strongly recommend that all users avoid posting personal or sensitive data at any time.

    2. Competent Authorities

      We may provide certain portion of your personal data to judicial or administrative authorities as so requested. Besides, we may disclose certain portion of your personal data within a strictly limited scope of recipients when we reasonably think it is necessary to protect us, our users or a portion of the public.

      In addition to be required by applicable laws, we reserve the right to disclose your personal data in the cases if we, in our good faith, believe that disclosing such data is necessary to identify, contact, or bring legal action against you, if (a) you are violating any agreements between us, such as the Terms of Service and this Privacy Policy or otherwise damage us; (b) you are infringing third parties’ rights and interests (including but not limited to intellectual property rights); and/or (c) we believe that it is necessary to prevent fraud or other illegal activities.

    3. Third-Party Contractors

      Afrihealth works with a number of (if any) social media contractors, advertising serving contractors, analyzing contractors, payment contractors, fraud-detection contractors and other third-party contractors on or through our services. We do not sell your personal data and only share non-personally identifiable, aggregated, and public data with third parties.

      Besides, such contractors may use cookies, web beacons, and/or other tracking technologies to collect or receive data about you and might claim controller rights over your personal data. For example, users purchasing products or services will be required to provide additional data to third party payment contractors, such as a valid credit card number, expiration date. Such third-party payment contractors may collect, process, retain your data to process payments and resolve subsequent payment disputes and inquiries. We may also receive, process and store the provided information from you and/or such third-party payment contractors to confirm payment, record purchase history and/or protect our legitimate interest when resolving subsequent payment disputes and inquiries.

      Please be aware that we cannot control the activities of such third parties, and we cannot guarantee that they adhere to the same privacy policy as we do. Since those contractors may access your data as data controller and operate under their own privacy policies, we strongly encourage you to check their privacy policies on their official websites and learn more about their data processing practices.

  6. Data Retention

    We will keep your data for as long as your account is active or as needed to provide you the Afrihealth Services unless deletion in accordance with your request. The locations of our servers include:

    1. the United States
    2. the European Union

    In the case you request to remove or delete your personal data, we will retain your data as long as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and/or enforce the agreements between us. Please note that the remove or deletion any of your data may result in the termination of some of our applicable services.

    We will only store your information as long as necessary to fulfil the purposes for which the information is collected and processed or where the applicable law provides for longer storage and retention period. After that, your personal data will be deleted, blocked or anonymized, as provided by applicable law.

  7. Your Rights

    If you request in writing, we will provide you a copy of your personal data in an electronic format after passing our review process. You also have the right to correct or modify your data, have your data deleted, object how we use or share your data, and restrict how we use or share your data. Also, you may always withdraw your consent, for example by turning off GPS location sharing in your mobile device settings.

    Pertaining to the marketing or promotional communications, you may opt-out of receiving such communications in accordance with the instructions therein, such as SMS, email or other contact methods provided to us. You may also opt-out of advertisements on mobile applications by checking the privacy settings and respectively selecting "limit ad tracking" (iOS) or "opt-out of app notification" (Android). Besides, you may use app settings to personalize your in-app preferences.

    1. Right to Access

      You have the right to access your personal data that we hold about you, i.e. the right to require free of charge: (i) information whether your personal data is retained, (ii) access to duplicates of the personal data retained. You can use the right to access to your personal data through the privacy dashboard. If the request affects the rights and freedoms of others or is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee (taking into account the administrative costs arising therefrom) or refuse to act on the request.

    2. Right to Rectify

      If we process your personal data, we shall endeavor to ensure by implementing suitable measures that your personal data is accurate and up-to-date for the purposes for which it was collected. If your personal data is inaccurate or incomplete, you can modify the information you provided via the privacy dashboard.

    3. Right to Erase

      You have the right to obtain deletion of your personal data if the reason why we could collect it (see section 2. above) does not exist anymore or if there is another legal ground for its deletion.

      As a result of deleting your Afrihealth Account, you will lose access to Afrihealth services, including the Afrihealth Account, subscriptions and app-related information linked to the Afrihealth Account and the possibility to access other services through Afrihealth Account.

    4. Right to Object

      When our processing of your personal data is based on legitimate interests according to Article 6(1)(f) of the GDPR and/or section 2.c) of this Privacy Policy or any other applicable laws and regulations in your country of residence, you have the right to object to our processing. If you object, we will no longer process your personal data unless there are compelling and prevailing legitimate grounds of processing as described in Article 21 of the GDPR or any other applicable laws and regulations in your country of residence; in particular, if the data is necessary for the establishment, exercise or defense of legal claims. You also have the right to lodge a complaint at a supervisory authority.

    5. Right to restrict the processing

      You have the right to restrict the processing of your personal data under the conditions set out in article 18 of the GDPR or any other applicable laws and regulations in your country of residence.

    6. Right to personal data portability

      You have the right to receive your personal data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller under the conditions set out in article 20 of the GDPR or any other applicable laws and regulations in your country of residence. Afrihealth makes your personal data available through the privacy dashboard as described above.

  8. Securing Your Data

    Pertaining to your use of our services, we have endeavored to take reasonable measures to prevent unauthorized access to or improper use of your personal data, such as organizational controls, technical protection and other protection measures. Unfortunately, the transmission of information via the internet is not completely secure. While we strive to protect your personal data, we also remind you to be aware of the risks of hacking, cyber attacks, etc. on the Internet.

    Therefore, we urge you to take every possible precaution to protect your personal data when using our services, including but not limited to changing your passwords from time to time, not reflecting your real name or other personal data in registration, using a combination of letters and numbers when creating passwords, using a secure browser and/or taking other possible security measures. Please note for security reasons, we store passwords in encrypted form.

    Please be aware that advertisers or websites with links to and/or from our websites may collect personal data about you and this Privacy Policy does not apply to, and cannot control the activities of, those other advertisers or websites. We highly recommend that you read the privacy policy of such third party websites which you may be directed to before providing any personal data.

  9. Age Limits

    You represent that you are an adult or older in your country of residence (or at other age in your jurisdiction where you are classified as a majority) when using the Afrihealth Services. If you are a minor child or under the legal age of majority (“Minor” or “Child”), please do not send any data about yourself to us, including your name, address, telephone number, or email address.

    We strongly urge parents to instruct their Child never to disclose personal data without the prior permission of parents. If we learn that we have collected personal data about a Child, we will delete that data as quickly as possible. Also, if you believe that we might have any data from or about a Child, please contact us.

  10. Contact and Complaints

    For the purposes of European Data Protection Law, the Data Controller is Afrihealth Limited. If you have any questions about this Privacy Policy or have any requests for resolving issues with your personal data, please contact us in the first instance, either send a letter addressed to Afrihealth Limited with its contact address: 2F, BLK B3(South Building), Shanghai Putian Information Industrial Park, 700 Yishan Rd, Shanghai, China, Attention: Customer Service Department; or email our data security officer at support@afri-health.com.

Afrihealth Limited

Effective Date: October 12th 2020